Keep your website useful after launch
A website needs attention as software, content and business priorities change. Our proposed care plans define the updates, checks and support included so you know how ongoing work is handled.
Designed for a practical need
Small issues are easier to address when responsibilities are clear. We agree the maintenance scope, contact process and response arrangements before a support plan starts.
What your project can include
Maintenance scope
Agreed software updates and routine checks for the systems we are responsible for.
Backup arrangements
Documented backup frequency, retention and restoration responsibilities where included.
Content and improvement support
An agreed allowance or separate quotes for requested changes.
Support process
Contact channel, coverage hours, severity levels and escalation arrangements specified in the plan.
How we move the work forward
The proposal sets out costs, responsibilities and acceptance criteria so the project can be assessed against its scope.
We review your goals and existing assets
Agree the deliverables and dependencies
Work through the approved review stages
Common question
Is hosting included?
Hosting is included only when stated in the agreement. The plan should identify the hosting provider, account ownership, renewal costs and support responsibilities.